Policies
How we do things
The terms for orders and bookings with The High Supply Co., Ltd. (company registration no. 0835565014436). In these terms, "we" is that company, "the Shop" is the Inconvenience Store on this site, and "a booking" is a place you reserve in a class or event. Last updated 27 October 2026.
1.Ordering and collection
The Shop is for collection only. You reserve goods online and pay at the farm, by cash or QR, when you collect them. Nothing is charged when you reserve.
Prices are shown on the Shop page in Thai baht (THB), and the goods are described there.
We hold a reservation for 7 days from the day you make it. To collect it:
- come any day from 8:00 to 21:00;
- come to 39/6 Moo 7, Thep Krasatti, Thalang, Phuket 83110, Thailand; and
- bring your order number.
If you do not collect within 7 days, the reservation lapses, the goods go back on the shelf and you owe nothing.
2.Delivery
We do not deliver or ship at present. If that changes, this page will say how, when and at what cost before we take any order that way.
3.Paying
While the Shop runs on reservations, you pay at the farm when you collect, and you get a receipt then.
When online payment is switched on, you pay at checkout by PromptPay or card through Opn Payments, and your order confirmation shows the amount, the payment method and the date. Your card details go straight to Opn Payments and never reach our servers.
For classes and events, you pay at the studio on the day. If you would like to pay ahead, tell us and we send our bank details with your confirmation.
4.Cancelling an order
If you have not paid, you can let a reservation lapse, or tell us you no longer want it and we release it. There is no charge.
If you have paid online and want to cancel before you collect, contact us and we refund you in full.
We may cancel an order ourselves, for example when an item turns out to be unavailable. We tell you by email, and you are refunded in full.
5.Returns
Food and brews cannot be returned once you have collected them, unless they are faulty.
If something is faulty or damaged:
- Contact us within 7 days of collecting it, with your order number and, if you can, a photograph.
- We replace it or refund you, as you prefer.
The same 7 days apply to damage on a mycelium tile. We pay the cost of a faulty item. This does not limit your rights under Thai consumer law.
6.Refunds
We refund in full, to the payment method you used, when:
- we cancel an online order;
- an item sells out between your payment and our check; or
- you cancel a paid order before collecting it.
We refund the whole order, not part of it. You do not need to do anything beyond contacting us when you cancel.
We start a refund promptly after we agree it. Refunds go through Opn Payments and usually reach your card or bank within 7 to 14 days, depending on your bank.
Orders paid at the farm are paid at collection, so there is nothing to refund before then. Faulty goods are handled as set out under Returns.
7.Booking a class or event
You book classes, and soon events, on our booking page. We need your name and email.
You can book up to the number of seats the page offers, and a larger group should write to us. We email you a confirmation with the details and a link to cancel.
If we have to cancel or change a class, we email everyone booked on it.
8.Cancelling a booking
You can cancel at any time with the link in your confirmation email. You pay nothing, because you have not paid.
Cancelling frees your place for someone else, so please do it as soon as your plans change. The link works for 90 days from your booking. After that, contact us.
9.Contact
- Form
- Visit page
- Phone
- +66 82 619 5948 or +66 96 978 9598
- @rusticandblue.phuketisland
See also our privacy notice. These terms took effect on 27 October 2026.